Business Analyst

About Équité Association

As a not-for-profit organization, Équité Association supports Canadian insurers to fight fraud by using advanced analytics, intelligence best practices, and coordinated investigations. Combining expert investigative services and advanced analytics, Équité serves as a unified organization, delivering improved service and fraud analytics for vehicle and cargo recovery. Leveraging relationships with law enforcement, partners and industry organizations, Équité serves as a centre point for insurance crime across all insurers, and is protecting Canadians by working to eradicate insurance fraud and crime. Équité, is invested in diminishing crime in Canada, and protecting all Canadians against exploitation.

About the Role

Reporting to the Director, Technology Program Delivery, the Business Analyst requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The Business Analyst role provides support and oversight of the end-to-end program delivery. Serving as a vital link between business and technical domains to align with strategic objectives and deliver tangible value. Working cross-functional teams, the role provides expert knowledge, training, and implementation of business analysis and technology project management to the Fraud Analytics Solution and Technology team and the organization as a whole.

Key Responsibilities

• Lead the day-to-day execution of key business projects working cross-functionally to provide updates to key stakeholders and to deliver projects on time.
• Ensure strong collaboration with partners to understand day-to-day challenges and opportunities to optimize delivery.
• Deeply understand Équité’s products and services, business, and customer journey and develop and advocate for a vision, strategy, and roadmap for the end-to-end data.
• Support major initiatives related to data analytics that enable the use of data-driven decision-making across the organization. Collaborate with Data and Technology Solutions teams for the development of entire lifecycle from ideation to proof of concept to deployment and modeling in production.
• Collaborate with stakeholders to define clear and actionable requirements, including user stories and acceptance criteria.
• Cross-Functional Collaboration: Work closely with data engineering team, product development team, and business/investigations teams to drive product development and successful launches.
• Lead testing initiatives to ensure that technical requirements have been met, provide quality feedback, and identify enhancement opportunities.
• Development/maintenance of training materials/program:  Support and facilitate fraud detection solution user training sessions, processes, and documentation.

Ideal Candidate Profile

• The successful candidate will have a university degree in Business, Science, Engineering or other related disciplines.
• Sound knowledge of project management techniques, tools and methodologies with hands on experience with collaboration tools (i.e. Jira, Confluence) to connect multiple stakeholders.
• Experience working with multi-function project teams including Vendors, Data Engineers, Cloud Engineers, Data Scientists, and IT Security Personnel.
• A deep understanding of business requirements drafting.
• A strong analytical mindset coupled with the capacity to convert business needs into technical specifications and vice versa
• Experience in the P&C insurance industry or fraud analysis/investigation is an asset
• Experience in developing or leading training initiatives an asset
• Strong organizational planning and communication skills; attention to detail.
• Results-focused approach and strong work ethic.
• Comfortable and excel within remote work environment

We encourage applications from all backgrounds and communities. We highly value our diversity and inclusion culture and welcome all candidates, including women, BIPOC, LGBTQ2S+ and allies.